Since the average American now spends 5 hours and 24 minutes on their mobile device every day, many of them prefer to pay their rent and access information on their rentals online. Adding an online tenant portal can be a great way to improve the tenant experience.
If you're trying to choose a tenant portal for your Chicago rentals, you'll want to make the best choice that you can. Not all tenant portals offer the latest features and will be convenient for your tenants.
Fortunately, we're here to be your guide. Here are the top features to look for in a tenant portal.
Communication Features
Be sure to look for communication features in a tenant portal. A tenant should be able to easily get in touch with you and ask questions.
Keeping the lines of communication open can help foster better tenant relationships and help retain tenants. A tenant portal can help with this and will make it easier for you and your tenants to stay in touch.
Document Access
An online portal should also allow a tenant to access important documents and information regarding their rental. They should be able to access documents such as lease agreements and any other documents that are used in their relationship with you.
Having easy access to these types of documents can help improve your relationship and can be useful if any disputes arise. A tenant can easily refer back to important documents whenever they need to.
Maintenance Request Submissions
Another essential feature to look for in a tenant portal is the ability to make maintenance requests. As a landlord, staying on top of property maintenance should be a key priority.
A tenant portal can make it easy for a tenant to make a maintenance request when something goes wrong. It can also allow landlords to easily track these issues and give updates on their progress and completion.
Rental Payments
A tenant portal should also allow tenants to pay rent to a landlord easily through a bank transfer or credit card payment. It should also allow you to set up automatic payments with a tenant. Adding easier payment options will make it more likely that tenants will pay on time and can help you build a passive income stream with your property.
Allowing tenants to pay rent easily can help boost tenant satisfaction and will add a lot of convenience. It may also make it more likely that they'll renew their lease.
Choosing a Tenant Portal
If you want to have happier tenants, consider using a tenant portal. Be sure that the tenant portal that you choose offers great communication features and access to documents. It should also allow tenants to make maintenance requests and pay rent online.
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